ABN: 99 705 942 432
Last Updated: May 2026
Welcome to Node Support Solutions. These Terms of Use ("Terms" or "Agreement") govern your access to and use of this website (the "Site"), owned and operated by Node Support Solutions. By visiting or using the Site, you confirm that you have read, understood, and agreed to these Terms.
1.1. The Site is operated for the purpose of providing computer support, IT services, and hardware/software solutions. 1.2. These Terms apply to the use of the Site, all bookings made through the Site, and the relationship between customers and Node Support Solutions. 1.3. By using the Site, you agree to be bound by these Terms.
2.1. The Site provides information, booking forms, and service descriptions. 2.2. Information may be collected automatically or voluntarily when interacting with the Site, as described in our Privacy Policy.
3.1. We may update, modify, or discontinue the Site or any part of it at any time. 3.2. Access to our services requires compatible devices. We are not responsible for delays or failures caused by events beyond our control (Force Majeure). 3.3. "As Is" Basis: The Site is provided "as is." While we strive for accuracy, we are not liable for losses resulting from technical issues.
4.1. All content on the Site, including text, graphics, logos, and design elements, is owned by Node Support Solutions. 4.2. Visitors may not copy, reproduce, or distribute any content from the Site without prior written permission.
5.1. Content on this Site is for informational purposes. It does not replace specific professional technical advice. 5.2. Node Support Solutions is not responsible for decisions made based on general content found on the Site.
6.1. To the fullest extent permitted by law, Node Support Solutions is not liable for indirect, incidental, or consequential damages (including loss of data or profits). 6.2. If liability is established in connection with a service, our total liability shall not exceed the amount paid for that specific service.
7.1. Services: We provide onsite and workshop-based support. 7.2. "No Fix, No Charge": If we cannot diagnose or resolve the issue you requested assistance with, you will not be charged for labor. A standard call-out fee applies to all onsite visits to cover travel and diagnostic time. If we provide a professional diagnosis and a quote for repair and you choose not to proceed, the call-out fee remains payable. 7.3. ACL Guarantees: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the problem fixed, or in some cases, a refund for major failures.
Data Loss Warning: Goods presented for repair may be exposed to the risk of data loss. We strongly recommend you back up all personal data before we commence any repair. Node Support Solutions is not liable for any loss of data during the repair process.
Refurbished Parts: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
9.1. Cancellations must be made at least [24] hours before the scheduled appointment. 9.2. Refunds will be issued in accordance with the Australian Consumer Law. 9.3. If a repair service is completed, no refund is provided unless the service fails to meet the consumer guarantees under the ACL.
Customers agree to:
Provide accurate personal and contact information.
Ensure a safe working environment for onsite visits.
Back up all data prior to service.
We may suspend or terminate access to the Site or decline service if:
These Terms are violated.
False or misleading information is provided.
Fraud, misuse, or abuse is suspected.
These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Disputes must be resolved in the competent courts of that jurisdiction.
13.1. If any part of these Terms is found invalid, the remaining provisions remain in full effect. 13.2. For inquiries, please contact us via the details provided on our contact page.