ABN: 99 705 942 432
Last Updated: May 2026
At Node Support Solutions, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with our website or engage our IT support services.
We collect personal information necessary to provide our services effectively. This may include:
Contact Information: Name, address, email address, and phone number.
Service Details: Information regarding your computer, network, or hardware issues to assist in diagnosis and repair.
Website Usage Data: Information collected through cookies or analytics tools (e.g., your IP address or pages visited) to improve our website experience.
We use your information for the following purposes:
Providing Services: To diagnose, repair, and support your IT infrastructure.
Communication: To respond to your inquiries, schedule appointments, and provide support updates.
Billing & Administration: To process payments and maintain business records.
Marketing: To send occasional updates or promotional offers only if you have opted-in (you can opt-out at any time).
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access.
Hardcopy Data: Any paper-based work orders or customer records are stored securely.
Digital Data: We use industry-standard security measures to protect electronic communications.
Data Retention: We only retain your information for as long as it is required to fulfill our legal or service obligations.
We will not sell, trade, or rent your personal information to third parties. We may only disclose your information if:
It is required to provide the service (e.g., sharing delivery details with a shipping provider).
It is required or authorized by Australian law.
You have provided explicit consent.
You have the right to request access to the personal information we hold about you. If you believe your information is inaccurate, out of date, or incomplete, please contact us, and we will take reasonable steps to correct it.
Our website may use "cookies" to enhance your experience. You can choose to disable cookies in your browser settings. Our site may contain links to third-party websites; please note that we are not responsible for the privacy practices of those sites.
If you believe your privacy has been breached or have a complaint regarding our handling of your data, please contact us directly at info@nodesupportsolutions.com.au. We aim to respond to all privacy-related inquiries within a reasonable timeframe.