Node Support Solutions acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.
Effective Date From: July 7, 2026
Business Entity: Node Support Solutions
ABN: 99 705 942 432
This Privacy Policy explains how Node Support Solutions ("we", "us", "our") collects, holds, uses, and protects personal information. We operate in strict compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy Amendment (Notifiable Data Breaches) Scheme.
To successfully deliver on-site and remote technical support, we collect:
Identity & Contact Data: Full name, residential or business address, phone numbers, and email addresses.
Technical Environment Data: Device specifications, operating system versions, software inventory, active network topologies, ISP information, and administrative credentials/passwords explicitly provided to execute repairs.
Financial Records: Payment confirmations and billing histories. We do not store raw credit card details; all financial values are processed using secure, PCI-DSS compliant third-party payment gateways.
We collect personal data directly from you when you complete our digital booking form, request a quote, speak with our office team over the phone, or explicitly grant technical access to our on-site or remote engineers.
Your personal data is processed strictly for the following operational workflows:
Scheduling, routing, and dispatching technicians to your location.
Executing deep mechanical and software diagnostics on your hardware.
Generating invoices, processing payments, and managing customer support histories.
Complying with general legal, accounting, and consumer tracking obligations under Australian regulatory frameworks.
4.1 Credential Cleanse Policy: To perform software repairs, account configuration, or system optimizations, our technicians frequently require local administrative access. Any passwords or credentials recorded during a diagnostic session are immediately scrubbed, deleted, or handed back to the client upon session closure.
4.2 Remote Control Safeguards: Remote screen-sharing sessions are performed strictly via encrypted channels and require your explicit, single-use numeric code authorization to connect. Once the remote support window is closed by either party, our access is permanently severed. We cannot re-enter your system without your active, manual intervention.
5.1 No Commercial Sharing: We never sell, trade, rent, or distribute customer profiles or data sets to third-party marketing organizations.
5.2 Authorized Disclosure: We only share relevant data slices with external entities when:
Engaging specific sub-contractor technicians to fulfill your designated service callout.
Sourcing specific hardware replacement parts directly from local manufacturers under your structural warranty claims.
Compelled by valid legal instruments, court orders, or law enforcement actions within Australia.
We take all reasonable technological and administrative precautions to isolate your information from unauthorized access, loss, modification, or exposure. This includes using end-to-end storage encryption, device-level firewalls, and isolated customer databases. In the unlikely event of a eligible data breach that threatens serious harm, we will immediately execute our data breach response protocol and notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our statutory obligations.
You hold full legal rights under the APPs to review any personal information Node Support Solutions maintains about you, or to request swift structural corrections if records are inaccurate or out of date. To submit an access request or file a privacy inquiry, please contact us directly in writing at our registered business address or via our web portal.